Please be aware that from 1st July 2021 EU countries will have to pay import VAT (and customs duties, if payable) and a handling fee upon delivery.

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RETURNS POLICY

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Interpretation and Definitions

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The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

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For the purposes of this Return and Refund Policy:

• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Proud Geek, Birmingham, B29.

• Service refers to the Website.

• Website refers to Proud Geek, accessible from WWW.PROUD-GEEK.CO.UK

• Goods refer to the items offered for sale on the Service.

• Orders mean a request by You to purchase Goods from Us.

 

Your Order Cancellation Rights

 

If we have not yet charged or shipped your order, you can cancel by logging into Your Account online and selecting the relevant order or by contacting us directly at

contact@proud-geek.co.uk.

You do not need to give us any reason for your cancellation.

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Conditions for Returns

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In order to exercise Your right of return, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

• By email: contact@proud-geek.co.uk

• By visiting this page on our website: www.proud-geek.co.uk/contact

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

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In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 14 days

• The Goods are in the original packaging where applicable

• The Goods are in the condition they arrived in

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The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalized.

• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

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Returning Goods

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You are responsible for the cost and risk of returning the Goods to Us. A return address will be provided via email once the Goods have been confirmed as acceptable for return.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

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Contact us

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If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: contact@proud-geek.co.uk

• By visiting this page on our website.

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Last updated: 01 September, 2023

Thank you for shopping at Proud Geek.

SHIPPING

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Shipping Information:

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 - UK Delivery -

2nd Class (£3.99) - 3-5 working days 

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 - European Delivery -

(from £5.50) - 4-7 working days

Please be aware that from 1st July 2021 EU countries may have to pay import VAT (and customs duties, if payable) and a handling fee upon delivery.

For EU residents, postage is calculated by weight at the checkout.

All packages are sent via Royal Mail or UPS, dependant on weight.

European Delivery is available to:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Sweden, Switzerland, Turkey, Vatican City.

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- Delivery to the USA/Canada/Australia/New Zealand -

(from £10.50) - 5-10 working days

For international orders, postage is calculated by weight at the checkout.

All packages sent to the USA are sent via Royal Mail or UPS, dependant on weight.

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PROUD-GEEK.CO.UK ships all orders via Royal Mail & UPS in secure, discreet packaging.
Please note: All postage and packaging charges are made in GBP sterling (£).